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United States (Oregon)
Well-rounded System Administrator with focus on customer success and training.
Platform Services Engineer
September 2017 to March 2020
Administered and configured enterprise ticketing and business workflow system, processing over 30,000 tickets per month
Administered CentOS servers hosting ticketing system
Supported user base of 600 internal users and thousands of external users
Configured API and email systems integrations with internal and external partners
Collaborated with internal customers to introduce new functionality and workflows
Created dashboards using collected data to present metrics to users of ScienceLogic SL1
Created automations in ScienceLogic SL1 to remediate monitored issues with SSH, SQL, VMware and other powerpacks
Modified Dynamic Applications in SL1 to meet users' needs and expectations
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